This website accessible at https://protelicious.com (the “Website”) is owned and operated by Protelicious® Ltd (“Protelicious”, or “we”). The terms and conditions written on this webpage (the “Terms and Conditions”) shall manage your use of our Website, and your purchase of any product or service through our Website.
These Terms and Conditions will be applied fully and affect to your use of the Website. By using this Website, you agreed to accept all terms and conditions written herein. You must not use this Website nor purchase any product or service from us if you disagree with any of these Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website.
Under these Terms, Protelicious own all the intellectual property rights and materials contained in this Website, as well as the trademark of Protelicious products.
You are granted limited license only for purposes of viewing the material contained in this Website.
You are specifically restricted, without any prior written authorization from Protelicious, from all of the following:
Certain areas of the Website are restricted from being accessed by you and Protelicious may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for the Website are confidential and you must maintain confidentiality as well.
In these Terms and Conditions, "Your Content" shall mean any audio, video, text, comment, image or other material you choose to display on this Website. By displaying Your Content, you grant Protelicious a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party's rights. We reserve the right to remove any of Your Content from the Website at any time without notice.
In no event shall Protelicious, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of the Website whether such liability is under contract. Protelicious, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Protelicious neither endorses nor is responsible for the accuracy or veracity of any opinion, advice or statement on the website, nor for any offensive, defamatory, obscene, indecent, illegal or unlawful publication made therein by any person not to be an authorized spokesperson employee of Protelicious in its official capacity (including, without limitation, other users of the website). It is your responsibility to evaluate the accuracy, conclusion or usefulness of any information, opinion, advice or other content available through the Website. Please seek professional advice, as appropriate, regarding the evaluation of any information, opinion, advice or other specific content, including but not limited to, information, opinion, advice or other health, nutrition or lifestyle.
You hereby indemnify to the fullest extent Protelicious from and against any and/or all liabilities, costs, lawsuits, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Proteliciousis permitted to revise these Terms and Conditions at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Protelicious is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms and Conditions without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions.
These Terms and Conditions constitute the entire agreement between Protelicious and you in relation to your use of the Website, the purchase of our products and the use of our services, and supersede all prior agreements and understandings.
If you order any product, you represent and warrant that you are 18 years of age or older. You are obliged to pay the full price of any purchase you make, either by credit/debit card concurrent with your order online or by another means of payment acceptable to the Website. You agree to pay all applicable taxes. If the payment is not received by us from the issuer of your credit or debit card or its agents, you agree to pay all amounts owed at the time of the claim by us.
Protelicious can not be held responsible for delays in delivery in cases of fortuitous event or force majeure, including notably partial or general strike of postal services and/or transporters.
The selection and purchase of a product or service are under the customer’s sole responsibility, who will have checked for himself that the product can be freely imported in the country of delivery.
Protelicious can not be held responsible in case the importation of the products is rejected by the authorities or is subject to duties.
Please read the packing of each of our products before consumption and follow the instructions. Note that the responsibility of Protelicious. is limited to defective products.
This Website fitness and nutritional information is designed for educational purposes only. You should not rely on this information as a substitute, nor does it replace, professional medical advice, diagnosis, or treatment.
Protelicious is not responsible for the improper use or dosage of its products by consumers, as well as for an allergic reaction to its components, cases of poisoning or any unfavorable reaction, for which, you should consult your doctor immediately.
Protelicious reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Products will be delivered at the delivery address indicated by you as part of the order filling.
Shipment times will vary depending on your location and the mode of shipment selected by you.
For shipments outside of Hong Kong, Protelicious are not responsible for customers' tax and duties (DDU), which, if any, are solely due by the buyer. Customers are advised to check with their local customs office for tax and duties regulations.
Shipment times indicated on the Website are averages.
You will receive an e-mail confirmation of the courier reference.
Shipping policy of Protelicious may be changed at any time without prior notice.
You must check the conformity and the conditions of the goods at the time of delivery before signing the delivery confirmation slip. In case of any anomaly (damaged product, damage in transit, production defect,…), you should make handwritten signed reservations on the delivery confirmation slip (delivery refused: opened or damaged) and refuse delivery.
This check will be deemed satisfactory, if the purchaser or a person authorised by the purchaser has signed the delivery confirmation slip.
Protelicious accept returns and exchanges for unused, sealed products that are in re-saleable condition within 14 days of receiving the products. Opened products or used Shaker Bottles are exempt from being returned.
Orders are to be sent back to the Hong Kong office with a copy of the order confirmation within 14 days of receiving the products. You are required to use the online contact form prior to the return, while indicating the order number and reason for return.
Except in the case of exchange of defective products, return shipping cost will be born by the customers and the original order’s shipping cost will not be refunded. In the event the original order’s shipping cost was offered by Protelicious as part of its free shipping policy, an amount of HKD 30 will be deducted from the refund.
Customs duties and sales taxes are not refundable by Protelicious. Customers are advised to contact their local customs bureau directly.
Refunds will be processed once the return has been received and processed.
Refunds will be are processed back to the method of payment used when placing the your original order (either PayPal or Credit Card).
Occasionally there may be information on the Website that contains errors that may relate to transit times, in particular due to availability. We reserve the right to correct any errors, to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
The use of this site shall be governed in all respects by the laws of the SAR of Hong Kong. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the Website (including purchase of Protelicious products) shall be in the courts of the SAR of Hong Kong. Any cause of action or claim you may have with respect to the site (including the purchase of Protelicious products) must be commenced within 90 days after the claim or cause of action arises.
Questions about the Terms and Conditions should be sent to us at email@example.com or by using the online contact form.